Orders & Ring Sizes

Safiya Alexandrites provides a 14-day risk free return policy. Therefore you can order the piece, get it in the mail, try it on and if you do not like it for whatever reason, you can may return the piece back to us and get a full refund within 14 days. We pay for the return shipping as well.

If you select a ring size other than a size 7, your order will NOT ship out the next business day. We would have to first resize the ring for you to your selected ring size and then ship it out. The process usually takes an extra couple of days to complete. There might be the case that some designs cannot be resized due to the way the stones are set. In this case we may have to custom make a piece for you. A customer service representative will get in touch with you if this would be the case.

If your ring size does not appear as a selection in our online store for a particular design, it only means that we do not have it currently in stock. However if you contact our customer service representative we can give you a better idea on how long it might take for us to make you one custom to your ring size.

Absolutely. Just click on the shop online link.

Yes, we provide custom designs for those who want to make it their own. The whole process may take 3-8 weeks depending on the design and availability of stones. Our in-house designers can provide you with a selection of sketches depending on your requirements. Upon approval, we will provide you with a quotation for the order or if you have a budget to work with, we can adjust the costing to suit your needs. With your permission we can even name the design after you and introduce it in our collection.

Please call our customer service representative during office hours M-F 10am-5pm PST. Otherwise you can contact us via email.

Please call our customer service representative during office hours M-F 10am-5pm PST. Otherwise you can contact us via email.

You are responsible for any custom fees or duties for the order. We recommend that you check for any duties or taxes for jewelry in your country before placing the order so you will not be hit with an unanticipated bill. Fedex may invoice you directly for the tax or they may direct you to a customs broker to do the clearance. Safiya Alexandrites does not take any responsibility for duties or taxes during shipping.

When selecting the ring size, we provide a link to "View Chart". This opens a popup that indicates the approximate ring size on screen. Place a ring that you currently have against the screen and choose the size that matches.

Safiya Alexandrites provides a 14-day risk free return policy. Therefore you can order the piece, get it in the mail, try it on and if it does not fit, you can may return the piece back to us and request for a resize. We pay for all the shipping so you have nothing to worry.

We currently do not offer engraving services.

Most definitely. If you are interested in only the stone, please contact our customer service representative by phone or email and provide the specifications of what you want and we can provide you with a quotation on the price of the stone.

Absolutely. All Safiya Alexandrites jewelry are engraved with our logo. However, some of the smaller pieces especially pendants because of limited space to engrave might be more difficult to see.

Yes. All our pendants are accompanied by chains even if the product image does not show it. The metal type will be the same as what is mentioned in the product details.

Yes. All our pieces are shipped in our branded gift box. You may see an image of the box in our About page. This gift box has a unique feature that switches between different lighting so you can see your Alexandrite change color in front of your eyes.