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QUESTIONS ABOUT THIS DESIGN?
LIFETIME WARRANTY AND UPGRADES
We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. We will repair and maintain your jewelry for a lifetime.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
For example, if the jewelry gets damaged during wear and a stone is lost, we can help you try to locate a replacement stone. Once found, we will inform you of the replacement cost and upon payment of charges, we will repair the damaged piece and you will only charged for the stone cost. The jewelry repair is covered by our lifetime guarantee.
Please contact usif you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Safiya Alexandrites jewelry.
In addition to our lifetime warranty on workmanship, we provide an upgrade policy. You have the option of upgrading your Safiya Alexandrites piece for something else on our online store. You would need to provide proof of purchase and send the piece to us for inspection in order to receive the credit towards your new purchase.
As soon as we have received your order we will send it to you as soon as possible. In general, the delivery term is 1-3 business days inside the US. If we are unable to deliver the products within the agreed term, we will notify you accordingly. Safiya Alexandrites provides free 2 day Fedex insured shipping.
All orders placed before 5:00pm (PST) will be dispatched the same day (Monday – Friday) excluding national holidays. If a resize is required there might be a slight delay in shipping.
All orders will be provided with a tracking number and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined, unless otherwise requested. An additional 1-3 business days processing time is required.
Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online, and the expected delivery date has passed, please contact our Customer service here so that we can assist you further.
FREE FEDEX 2 DAYS SHIPPING WORLDWIDE
Purchase any item and we will ship it to you anywhere for free. We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.
US orders are shipped via FedEx Two Day Saver. International orders are shipped via FedEx International Priority. Order status and tracking information are available from the Safiya Alexandrites website by clicking here (Customer Management link).
Please note: We only ship your order once it has passed through our thorough quality control.
For your protection, Safiya Alexandrites always:
Insures and registers all items for their full value
Uses only FedEx services for all orders, in order to deliver high value packages in the fastest and safest manner.
Requires that all deliveries be made to a physical business or home address
Disallows delivery to PO Box addresses
Requires a signature for the package
Allows for an alternative shipping address
We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.
ADDITIONAL INFO ABOUT INTERNATIONAL SHIPPING
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
WRONG ADDRESS, NON RECEIVED ITEMS AND RETURNS
If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee.
SHIP TO LOCATIONS
We ship to the following locations:
Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Canada, Cayman Islands, Chile, China, Croatia, Cyprus, Czech Republic, Denmark, El Salvador, Finland, France, Germany, Great Britain, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea (South), Luxembourg, Malaysia, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St. Kitts & Nevis, Sweden, Switzerland, Taiwan, USA.
If your country is not listed above and you would like to place an order, please contact us email@example.com
Please note that all goods are shipped from the United States, and any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Please note that we cannot undervalue orders, or mark them as a gift.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
Live Jewelry Inspection
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Eastern Time - US & Canada
Live Jewelry Inspection
Notify up to 10 additional guests of the scheduled event.
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All of our gemstones are real natural stones that may vary slightly in size, color, clarity and cutting
style. We make every effort to keep our stone colors consistent. However, all stones may not appear
exactly as shown on the website. The product images and videos shown on our website are for purposes of
enabling the viewer to understand the design and depicts the stones under the most ideal lighting
conditions. Stones may appear lighter, darker or have other variations due to varied conditions that make
it natural. This is important to keep in mind before making a purchase.